Lush green area with Springfield sign surrounded by vibrant flowers and trees.

Privacy Policy

PRIVACY POLICY
Last Updated: July 20th, 2026

1. Introduction

This Privacy Policy explains how Oklahoma Investment Group (“we,” “us,” or “our”) collects, uses, shares, and otherwise processes your personal information when you interact with us. This includes interactions through our websites, mobile applications, text messages, chatbot, email communications, and leasing and property-management services. We refer to these collectively as the “Services.” This policy applies to prospective, current, and former residents; website visitors; and anyone else who interacts with our Services.

2. Information We Collect

We collect the following categories of personal information:

Identifiers and Contact Information. Name, email address, phone number, mailing address, date of birth, and government-issued identification numbers (such as Social Security number, driver's license number, or passport number).
Financial and Payment Information. Bank account numbers, credit or debit card numbers, income and employment verification records, credit history and credit scores, and payment history.
Background Screening Information. Criminal background check results, eviction history, and credit reports obtained in connection with lease applications, subject to applicable law, including the Fair Credit Reporting Act.
Lease and Tenancy Information. Lease terms, unit number, move-in and move-out dates, rent payment records, maintenance request details, and other information related to your tenancy.
Communications Data. Transcripts and records of communications with us, including emails, text messages, and telephone call records.
Device and Online Activity Information. IP address, browser type and version, device identifiers, operating system, referring URLs, pages visited on our website, clickstream data, cookies, and similar tracking technologies.

3. Sources of Personal Information

We collect personal information from the following sources:

Directly from you, when you submit a lease application, sign a lease, make a payment, submit a maintenance request, communicate with us via chat, text, email, or phone, or otherwise interact with us.
From third-party service providers, including consumer reporting agencies (for background and credit checks), payment processors, and identity verification services.
Automatically, through cookies, pixels, and similar tracking technologies when you visit our website or interact with our online Services.

4. How We Use Your Information

We use personal information for the following purposes:

Leasing operations: Evaluating lease applications, conducting background and credit checks, executing and managing leases, and processing move-ins and move-outs.
Rent collection and financial management: Processing rent payments, managing accounts receivable, and enforcing payment obligations.
Maintenance and property operations: Responding to and tracking maintenance requests, managing smart home devices, and operating building systems.
Communications: Responding to inquiries, sending transactional communications related to your lease, delivering service notifications, and communicating through chatbot, text, and email.
Marketing and advertising: Sending promotional communications (where permitted and where you have opted in), operating targeted advertising campaigns, and analyzing the effectiveness of marketing efforts.

5. How We Share Your Information

We share personal information with the following categories of third parties:

Category of Third Party	Types of Data Shared	Purpose
Background screening providers	Identifiers, SSN, application information	Tenant screening and credit checks (subject to FCRA)
Payment processors	Financial and payment information	Rent collection and payment processing
Insurance providers	Identifiers, lease information	Renters insurance verification and claims
Technology platform providers	All categories as necessary	Property management platform operations, chatbot, text messaging
Advertising networks	Device identifiers, online activity, cookies	Targeted and behavioral advertising
Analytics providers	Device and online activity information	Website analytics and performance measurement
Law enforcement and government entities	As required by law	Compliance with legal obligations, subpoenas, and court orders
Professional advisors	As necessary	Legal, accounting, and consulting services

6. Text Messaging, Chatbot, and Email Communications

By providing your phone number and consenting to receive text messages, you agree to receive transactional and, where you have separately opted in, promotional text messages from Norman Apartments or our service providers, including through automated means.

Opt-in consent for text messaging is voluntary. You are not required to consent to text messaging as a condition of purchasing any property, goods, or services, or entering into a lease.

Opt-out. You may opt out of promotional text messages at any time by replying STOP to any message. Opting out of promotional messages will not affect transactional messages related to your lease. For help, reply HELP or contact us at (405) 364-5622 or [email protected].

Message frequency. Message frequency varies / You will receive approximately [X] messages per month.

Message and data rates may apply depending on your mobile phone service plan.

Carriers are not liable for any delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Standard message and data rates may apply.

7. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity. These technologies serve the following purposes:

Strictly necessary cookies: Required for the website to function (e.g., session management, security).
Analytics cookies: Help us understand how visitors interact with our website.
Advertising cookies: Used to deliver targeted advertisements and measure advertising effectiveness.

You may manage your cookie preferences through your browser settings or through our cookie preference tool on our website. Disabling certain cookies may affect your ability to use some features of our website.

8. Your Privacy Rights

Depending on the state in which you reside, you may have some or all of the following rights regarding your personal information:

Right to know and access: Confirm whether we are processing your personal information and request access to that information.
Right to correct: Request correction of inaccurate personal information.
Right to portability: Obtain a copy of your personal information in a portable and readily usable format.
Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.
Right to opt out of targeted advertising: Opt out of the processing of your personal information for targeted advertising.

How to exercise your rights. You may submit a request by contacting us at:

● Email: [email protected]

● Mail: 1149 E. Brooks Street, Norman, OK 73071

● Phone: (405) 364-5622

You may also designate an authorized agent to submit a request on your behalf, subject to our verification procedures.

Verification. We will verify your identity before processing your request. We may ask you to provide information that matches what we have on file.

Response time. We will respond to your request within the timeframe required by applicable law (generally 45 days, with the possibility of an extension).

Appeal. If we deny your request, you may appeal by contacting us at [email protected]. We will respond to your appeal within the timeframe required by applicable law. If your appeal is denied, you may contact your state's attorney general or applicable regulatory authority.

9. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect the confidentiality and integrity of personal information against unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption of sensitive data in transit and at rest, access controls, employee training, and periodic security assessments. No system is completely secure, and we cannot guarantee the absolute security of your personal information.

10. Children's Privacy

We do not knowingly collect personal information from individuals under the age of 18. We do not sell or share for targeted advertising purposes the personal information of individuals we know to be under 18 years of age. If we become aware that we have collected personal information from a child under 18 without appropriate consent, we will take steps to delete that information promptly.

11. Third-Party Links

Our website and communications may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on our website with a revised "Last Updated" date. Where required by applicable law, we will provide you with reasonable notice and an opportunity to withdraw consent before material changes take effect. We encourage you to review this Privacy Policy periodically.